Denied Boarding: What Happens When Airlines Overbook Your Flight?

So, you’ve shown up at the airport, bags packed, boarding pass in hand, and ready to jet off—only to hear the words no traveler wants to hear: “Sorry, but we’re overbooked, and there’s no seat for you.” That’s a disaster! However, when airlines overbook and you’re denied boarding, you’re not just out of luck—you’re potentially owed EU261 compensation. At least some good news, right? Here’s everything you need to know about overbooking and what to do if it happens to you.

Why Do Airlines Overbook Flights?

Airlines overbook flights to protect their bottom line. It’s a calculated gamble—based on the assumption that a small percentage of passengers won’t show up. The logic is simple: a fuller flight means more money for the airline. But when all passengers show up, someone must give up their seat.

You’ll usually see airlines trying to make the best of the situation by offering vouchers or upgrades in exchange for volunteers willing to take a later flight. If no one agrees, they start involuntarily bumping people off the flight.

What Happens If You’re Denied Boarding?

First, if you’re denied boarding against your will, you’re entitled to compensation under EU261. The amount depends on how far you fly, ranging from €250 to €600. Additionally, the airline has to take care of your immediate needs. You’re entitled to meals, refreshments, and hotel accommodation (if needed), plus they need to get you rebooked on the next available flight. If the new flight they offer doesn’t suit your plans, you can request a refund or an alternative flight that suits your schedule at no extra cost.

What Should You Do If You’re Denied Boarding?

1. Don’t Panic: This is easier said than done. But keep in mind that you have rights, and the airline must compensate you. Don’t rush to accept their first offer, especially if it’s just a travel voucher.
2. Ask for Cash Compensation: You’re entitled to cash—not a voucher for future flights. Ask for money or a bank transfer.
3. Collect Your Documents: This is key. Keep everything—the boarding pass, any paperwork from the airline, and receipts for expenses (meals, hotels, transportation). The more documentation you have, the smoother the claim process will be.
4. Rebook Carefully: When the airline offers an alternative flight, check if it works for you. If it doesn’t suit your schedule, you can request to be rebooked on another airline or even get a refund. Airlines often try to rebook you on their own flights first, but you have the right to ask for a solution that fits your needs.
   

Common Myths About Denied Boarding

• “If I accept a voucher, I can’t claim compensation.”

This is a common one. You can still claim cash compensation, even if the airline tries to sweeten the deal with a voucher.

• “Budget airlines don’t offer compensation.”

It doesn’t matter if you’re flying a low-cost airline. Your rights under EU261 apply to all airlines flying out of the EU or landing in the EU on an EU-based carrier.

• “I can’t get compensation if they rebook me quickly.”

Even if the airline gives you a new flight within a few hours because of the disruption of your original flight, you could still be eligible for compensation.

Conclusion: Don’t Settle for Less

Denied boarding might feel like a nightmare, but it’s not the end of the world—especially when you know your rights. Don’t settle for less than what you’re owed. If you’ve been bumped from a flight, let Langround take care of the hard work. We’ll ensure you get your compensation.