PRIVACY POLICY & COOKIES

PRIVACY POLICY

Last Updated: 15.08.2024

Langround Ltd. ("Langround," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal data when you use our services, as well as your rights in relation to your personal information.

"Langround" Ltd.
UIC: 206924995
VAT registration: BG206924995
Address: Botko Voyvoda 14, Sofia, Bulgaria 1616
Email: [email protected]
Website: langround.eu (https://langround.eu/)

1. Information We Collect

We collect and process the following types of personal data:

• Personal Identification Information: Name, date of birth, email address, phone number, and postal address.
• Flight Information: Flight number, booking reference, travel dates, and any communication with the airline.
• Payment Information: Bank account details
• IDs: We may request and store your identification documents (e.g., passport, ID card) to process your claims. These are stored securely and are used strictly for claim purposes.

2. How We Use Your Information

Your personal data will be used for the following purposes:

• Processing Claims: To pursue claims on your behalf with airlines and legal authorities under Regulation (EC) No 261/2004 or any other applicable national or international regulations.
• Communication: To keep you informed about the progress of your claim, respond to inquiries, and provide customer support
• Payment Processing: To process payments for successfully recovered claims.
• Compliance: To comply with legal obligations and respond to legal requests from competent authorities.

3. Sharing Your Information

We may share your personal data in the following situations:

• With Airlines: To process your claim for compensation.
• With Legal Authorities: If required by law or if necessary to enforce our rights.
• With Service Providers: To facilitate our services, such as IT support, payment processing, and legal representation. These third parties are bound by confidentiality agreements and are not permitted to use your data for other purposes.

4. ID Storage and Compliance

Any identification documents requested by Langround are stored in full compliance with relevant data protection regulations, including the General Data Protection Regulation (GDPR). These documents are securely stored and used only for the purpose of processing your claim. We may share these documents solely with airlines, legal authorities, and other necessary parties involved in the claim process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Retention of Data

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer required, it will be securely deleted.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to legal obligations.
• Objection: You can object to the processing of your data under certain circumstances.

To exercise your rights, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or through our website.

COOKIES

Langround uses cookies to enhance your browsing experience and provide personalized content. By using our website, you consent to our use of cookies as described below.

1. What Are Cookies?

Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and provide information to the site owners.

2. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off.
• Performance Cookies: These cookies help us understand how visitors interact with our site by collecting and reporting information anonymously.
• Functionality Cookies: These cookies allow the website to remember choices you make (e.g., language preference) to provide enhanced features.

3. Managing Cookies

You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.