Top 5 Mistakes Passengers Make When Filing for EU261 Compensation

What’s This All About?

If you’ve landed here, chances are you’re either familiar with the EU261 Regulation or trying to figure out how to get that sweet compensation after your flight went sideways. Check out our quick guide if you’re still scratching your head about EU261. While the rules seem pretty straightforward, many people still don’t know how to play the game when their flight gets delayed or canceled. Missing deadlines, forgetting paperwork, or not knowing the rules can cost you that compensation. Let’s break down the top 5 mistakes and how to avoid them.

1. Missing Deadlines

Your EU261 claim has an expiration date. This “statute of limitations” varies depending on where you’re based. Most countries give you up to 3 years to file, but places like Bulgaria, France, and Spain stretch it to 5 years. In the UK, you’ve got a solid six years (except in Scotland, where it’s a bit shorter). Here’s the deal: Don’t wait. File your claim as soon as your flight goes off the rails. Holding off could mean changes in laws or policies that might mess with your claim. Plus, you might lose those vital documents (more on that in a second).

2. Forgetting to Keep Important Documents

Speaking of documents, you’ll need at least one key piece of paper to back up your claim—a travel document like your booking confirmation or boarding pass. Some airlines want both, but having at least one will boost your chances. So, don’t toss that stuff. Hang on to your documents until the whole claim process is done and dusted.

Some airlines might ask for a copy of your ID to prove you’re legit. Don’t freak out—it’s just part of the process. If you’ve already tried to get compensation and got shot down, keep that rejection email. It could be your golden ticket if you decide to take legal action later.

3. Misunderstanding the Eligibility Criteria

To get your EU261 cash, your flight needs to tick certain boxes. Your flight must either be operated by an EU airline or depart from the EU. It doesn’t matter if you’re not an EU citizen—anyone on a disrupted flight that meets these criteria can apply.

4. Settling for Flight Vouchers or Miles Instead of Cash

Airlines love to offer you vouchers or miles instead of cash. Here’s the thing: That’s not always in your best interest. Under EU261, you’re entitled to up to €600 in cash, depending on how far your flight was supposed to take you. Please don’t settle for anything less unless it’s a cash refund cheque you can redeem later. Vouchers or miles might seem like a quick fix, but they could complicate your claim.

5. Throwing in the Towel Too Soon

Airlines aren’t always straight-up about why they’re rejecting claims. Sometimes, they’ll come up with wild excuses, like blaming snowstorms in July (yep, we’ve seen it happen). Don’t let them off the hook so quickly. If your claim is legit, push back. You can ask the airline to reconsider or take your case to a National Enforcement Body or an Alternative Dispute Resolution platform. It might take some time, but it’s worth it if it means getting your compensation.

What’s Next?

Now that you know the biggest mistakes to dodge when filing your EU261 claim, you’re ahead of the game. But if you’re still not sure, we’ve got your back. Hit us with any questions, and we’ll let you know if you have a case. Our team knows the ins and outs of EU261 like the back of their hand, and we’ll handle all the annoying paperwork and back-and-forth with the airline. We’re here to get you what you deserve, fast.